• Director, Program & Knowledge Management

    About this Job

    FLSA Status: Exempt

    Location: Dallas, TX

    Job Description:

    Basic Function
    The Director, Program & Knowledge Management is primarily focused on setting the direction of the enterprise Knowledge Management strategy and execution for Komen. While this role focuses on content management, collaboration methods and best practices, the Director will also play a key role in program management and process definition initiatives. This individual will be interacting with business stakeholders at all levels of the organization and will work jointly with key members of interdepartmental teams to capture institutional knowledge, determine documentation and training needs of the organization, and roll out enterprise knowledge sharing and collaboration tools.

    Primary Responsibilities
    Knowledge Management & Collaboration
    • Facilitates the direction of the organization’s Knowledge Management functions, including content management and a Lessons Learned database.
    • Creates and updates an Owners/Experts/Key Players repository, providing Komen staff with the ability to identify stakeholders in programs, processes, and partner relationships.
    • Defines org-wide collaboration practices, and coordinates with the necessary teams, such as IT, to implement collaboration tools.
    • Develops and maintains programs that leverage best practices and improve the capabilities of operations through standardization, organization, and documentation.
    • Generates templates to be used for capturing institutional knowledge, creating a consistent and thorough approach that can be used broadly across the organization.
    • Establishes a process documentation review and refresh policy, ensuring that documentation is regularly checked for accuracy.

    • Contributes to the creation of reusable templates and provides tools for business leaders to self-service project management.
    • Collaborates and partners with functional stakeholders to ensure action plans and solutions are in place that deliver the best value and experience.
    • Meets with business owners to build business cases, gather requirements, and perform needs assessments and problem re-framing.

    Process Definition and Improvement
    • Assists business stakeholders with process definition and documentation, particularly of processes spanning multiple departments, and ensures that these documented processes are stored in the enterprise knowledge management tool.
    • Identifies process improvement opportunities and communicates best practices and key learnings across the organization.
    • Assists Komen teams with implementing practices promoting continuous improvement by developing and training end users as applicable to processes, in alignment with other functions, resources, processes or polices.
    • Collaborates cross-functionally with all team members to ensure knowledge to Komen’s practices are maintained and accessible across the organization. Provides input to key stakeholders regarding best practices, opportunities for improvement and to drive consistency organization wide.

    Job Qualifications:

    Minimum Experience Required
    The ideal candidate will have:
    • Minimum 10+ years experience working in knowledge management, operations, or program management for mid-sized or large department or organization
    • Bachelors degree in business operations, IT, or related field
    • Possess experience in Knowledge Management at an enterprise level
    • Excellent interpersonal skills
    • Desire to work in a servant-oriented, customer-centric culture
    • Proven ability to thrive in a fast paced, technology driven service environment
    • Demonstrated success working in highly collaborative/cross-functional environments
    • Ability to analyze and improve work processes.

    Preferred Experience
    • Experience working in a franchise for-profit or federated non-profit environment;
    • Excellent verbal, analytical, organizational, writing and presentation skills. Ability to effectively present information to internal and external customers.
    • Flexibility to quickly adapt to changing business demands, processes or strategy.

    Specialized Knowledge Requirements

    Information Technology/Gift Management System

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