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Home > Understanding Breast Cancer > What is Quality of Care (Good Care)?

  


What is Quality of Care (Good Care)?

Quality of care

Every person diagnosed with breast cancer deserves the best care possible. Quality of care is a measure of:

  • How well your breast cancer is treated
  • How well you are cared for during and after treatment

The Institutes of Medicine define good quality of care as:

“providing patients with appropriate services in a technically competent manner, with good communication, shared decision-making and cultural sensitivity” [1].

Getting good care means you have the best treatment for your breast cancer and your treatment is given with compassion. This section provides tips to help you get the best quality of care.

Getting good care

Being informed is one of the best ways to help ensure you'll get good medical care. Learning about breast cancer and your specific diagnosis and treatment options can help you ask important, guided questions of your health care providers and share in decision-making.

The next step is to understand what makes up good care. In health care research, many methods are used to measure the quality of care people get from a provider or medical center. Three of the more common methods are discussed below.

Quality of care of hospitals and medical centers

A quality hospital or medical center should have:

  • Clean, up-to-date facilities
  • Well-stocked examining and operating rooms
  • Up-to-date diagnostic equipment
  • Health care providers with appropriate professional credentials

Hospitals and medical offices that have these are set up to offer good care. However, having the necessary facilities and supplies does not always ensure quality care. The types of treatment offered and how well people do after care are often more important measures of quality.

Quality of patient care

This measure looks at the quality of care given by health care providers and hospitals. Providers, in addition to giving good basic care, should follow current guidelines for the screening, diagnosis and treatment of breast cancer. (Learn more about these guidelines.)

The Joint Commission conducts site visits and audits of medical centers to check their quality of care. The Joint Commission gives each center a rating based on performance. To find a hospital that meets safety and quality standards, visit The Joint Commission's website or call (630) 792-5800.

How well do people do after their treatment?

Ideally, it would be good to know how well people do when treated by different health care providers and at different hospitals. Information such as rates of complications (like infection) after surgery, survival after breast cancer treatment and quality of life after treatment would be helpful to know. This information, however, is rarely available. It is also difficult to compare these types of data because the people treated at one hospital may be different from those treated at another hospital.  

In 2013, the Institute of Medicine (IOM) released a set of recommendations (below) on improving cancer care in the U.S. The report Delivering High-Quality Cancer Care: Charting a New Course for a System in Crisis recommends improvements to fix shortcomings that add cost and burden to cancer care. Susan G. Komen® was one of 13 organizations sponsoring this study.  

The report identified key ways to improve quality of care:

  • Ensure that cancer patients are engaged and understand their diagnoses so they can make informed treatment decisions with their health care providers

  • Develop a trained and coordinated workforce of cancer professionals

  • Focus on evidence-based care, using information technology to provide better information about the potential benefits of treatments

  • Focus on quality measurements

  • Provide accessible and affordable care for all  

Read the full report at www.nas.edu and www.iom.edu.

 

Updated 03/24/14

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